SpeedyPin.com is a major calling card reseller. They sell a variety of cards issued by large calling card wholesale carriers. They are among the 5 biggest calling card companies according to recent Alexa rankings.
SpeedyPin offers about 50 different calling cards to meet a range of customer needs. Most of their cards are designed for outbound international calling from the US and Canada to other countries. They do have some cards for calls originating from other countres, but this is perhaps not their strongest suit.
SpeedyPin resells calling cards for several leading calling card wholesalers, including Telecents, ETI, and SPP. Their carriers are generally solid companies, but we aren't a fan of one of their carriers, STi Prepaid, which has been involved with several legal actions recently, so we recommend you avoid their cards.
In terms of rates, SpeedyPin pricing is very comptetive - in some cases offering the lowest prices for some routes we've looked at. However, like any company, rates are not uniformly the lowest for all calling routes, so you need to check the specific destination(s) you plan to call. Also note that card pricing changes frequently.
In terms of pricing disclosure, SpeedyPin publishes a very clear table listing all applicable charges for their cards - except one: a transaction charge of $1 on all orders under $20. The fee used to be $2 on orders under $40, but has been revised. As far as we can tell, this fee is not listed anywhere on the site (very bad oversight), but phone agents will disclose if you ask them about it. This something that should be disclosed more prominently.
Also, please be aware that many Speedypin cards are relatively 'dirty' - meaning they include carrier service fees and/or other fees. This can have a dramatic effect on the per minute rates you actually pay in real life usage. As general rule, we don't like these types of fees, but they are common in the industry and SpeedyPin fully discloses them.
Bottom line: SpeedyPin.com is solid company with a strong satisfaction guarantee. We rate them a 'qualified buy' - meaning you can get extremely good deals if you shop carefully.
Speedypin.com Company Information
| Company |
Speedypin.com |
| Type of company |
Reseller |
| Description |
SpeedyPin is a leading calling card reseller and is ranked among the top 5 biggest calling card companies according to recent Alexa.com calling card rankings. The company carries several dozen calling cards with varying rate and fee structures. It is largely US and Canada focused, but sells a number of cards for use in other countries. |
| Website |
www.Speedypin.com |
| Phone |
866-290-3083 |
| Email |
support@speedypin.com |
| Sales channel |
Online |
| Carriers represented |
Telecents, ETI (Excite Telecom, Inc.), STi Prepaid, NTC, SPP, Verizon, and AT&T |
| Other products & services |
conference calling for businesses |
| Affiliated companies |
n/a |
| Parent company |
n/a |
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Speedypin.com International Reach
| Countries where cards can be bought |
Speedypin cards can be billed to addresses in any country. |
| Countries with access numbers |
Most Speedypin cards have access numbers only in the US and Canada. However, a handful of their cards, e.g., the Globetrotter, have access numbers in most countries worldwide. |
| Currencies accepted |
|
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Speedypin.com Ratings
| Key Factors |
Rating |
Comments |
| Competitive rates |
 |
Many SpeedyPin cards have great rates - others, not so much. It is a mixed bag, but if you shop carefully, you can get an excellent card. Stick with the clean cards and avoid cards with extra fees (like STi Pollo Loco card). |
| 'Clean' pricing |
 |
Many SpeedyPin cards have carrier service fees of about 20% that get added on top of per minute rates. Nothing really wrong with this - it is a common practice - but it does mean you need to do a little math to add the ~20% surcharge to the advertised rate to get your true per minute rate. |
| Full disclosure |
|
SpeedyPin does an overall great job with rate and fee disclosures. The way they present their rates and fees is perhaps the clearest of any company we've reviewed. But we're tempted to give them a 'yellow' because they don't disclose a $1 transaction fee on orders under $20. They tell us that many repeat customers are able to avoid this charge by using a discount coupon and/or buying higher value cards. Whatever the case, the fee should be better disclosed. |
| Card selection |
|
For callers from the US and Canada, SpeedyPin has a good selection of 45-50 calling cards from several different carriers. For callers in other countries, the selection is quite limited and rates are higher than from other vendors. |
| Carriers |
|
Clearly states the carrier for each card and carriers generally are solid - and include some Tier 1 carriers like Verizon and AT&T. But cards from one carrier, STi Prepaid, are probably better to avoid. STi Prepaid has had some problems of late. |
| Website usability |
|
Website is very clean and well organized. Easy to use. |
| Privacy and security |
|
Top notch security and privacy protections, including 128-bit SSL encrupption for credit card purchases thru VeriSign plus certification from McAfee and SiteSafe for safe, virus-free website. |
| Customer support |
|
They've been available and responsive when we've called. |
| Access numbers |
|
Access numbers we've used have worked fine. |
| Advanced features |
|
Some of their cards have PINless dialing. None have speed dialing as far as we can tell. We aren't aware of any mobile apps or other calling options that are becoming increasingly common with other top providers. |
| Reputation |
|
Speedpin seems to have a good reputation. We have received no complaints about them on this website. They have also recently been upgraded to an A+ rating by the Better Business Bureau.
Speedypin.com BBB report |
| Return policies |
|
SpeedyPin has a strong calling card guarantee. The guarantee works where you are first directed to seek resolution with your card's carrier. If that doesn't work, then SpeedyPin will 'intervene on your behalf' and will make up for any shortfall. This is good stuff, but remember this is the calling card industry, so keep your expectations in line. |
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Speedypin.com Review - Recap
SpeedyPin.com is a popular calling card company that sells some excellent low-cost cards. If you shop carefully, you can get a excellent deal. However, we suggest you avoid cards from STi Prepaid, a wholesale carrier that has been sanctioned numerous times by US government agencies.
Particularly if you are calling from the US or Canada, we recommend you consider SpeedyPin.com for your next calling card purchase.
| Pros |
Cons |
- Clear and full disclosure of all applicable rates and fees
- Nice selection of cards from a variety of carriers
- Strong satisfaction guarantee
- Excellent credit card security and website security measures
- Solid customer service
|
- Some cards are not as 'clean' as we'd like
- Cards from STi Prepaid, a sketchy wholesale carrier
- Limited selection of cards that work outside the US
|
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I traveling a lot for business and it's hard because I have a family at home. If my cell phone didn't have ridiculous roaming charges I would use it. Instead I use calling cards. But be careful because there are a lot of bad ones out there. Calling Card is a good place to get cards.
"Stay away from SpeedyPin"
I have used a lot of calling cards before to make calls to Ukraine, Russia, Colombia,and Peru, but this card(World Premier through SpeedyPin) was the ABSOLUTE WORST!
They advertise cheap rates but by the time you factor in the 3 minute rounding, the 15% additional fee plus the connect fee that they do not tell you about, the price for calling a cell phone in one of those countries is easily twice what you would pay using ATT's world calling plan. On top of that the connection time is slow and the voice quality is not even close to ATT. I am not a big fan of ATT so do not think I am pushing them. I just have used ATT to make calls so it is the benchmark for comparison.
I tried to call landlines in all of those countries and the quality of the call was so bad that it was worthless.
After my first experience I called "customer support" to try and get a refund and I was told that they will not give refunds. Nor would they reinstate the minutes that I lost due to poor quality landline and cell connections.
On top of that it took 6 phone calls and almost an entire businees day to get the card to work. Almost 24 hours after I had ordered it.
ANYONE WHO IS FOOLISH ENOUGH TO GIVE THESE BANDITS THEIR MONEY....now I fall into that catagory because I did not find this site with the reviews.....
Beware Another bad review for Speedy Pin
When I checked the rates on Speedy pin for Honduras they appeared to be pretty good- 15.9 cents for a minute to a Honduran cellular number. After purchasing the card I called Honduras (a cell number @ 15.9 cents per minute) and before the call it was reported that for the $5.00 amount that I bought that I would only receive only 14 minutes. Then when I called Honduras I spoke for 4 minutes.After my call to Honduras I called speedypin customer service and the girl who answered said that using the 800 toll free number that speedy pin gave me also charged for calls at the rate of 1.4 cent per minute. Hardly toll free! (She was going to give me another number to call to speak to another person in their technical support when at that point I realized the ruse and told her that speedy pin ripped off innocent unsuspecting customers with shady business practices.
I asked her why the extra charge of 1.4 cents per minute being charged by the toll free number provided to me and that such additional charges for using a toll free number wasn't stated on their web page. She pointed me to some location on their web site that I still could not find, which she claimed specifies the charge.There is no other way to call using speedy pin but to use the toll free number that they send to you via e-mail with the pin number.
In any case instead of the 15.9 cents as promised I paid $3.00 for a 4 (timed) minute call or .75 per minute, which is (3) three times the rate as they quote on their web site!
I hope to make others aware that the speedy pin company is another rip off company on the Internet that unfortunately catches many unsuspecting people to use their service using their quoted rates and find out that they over-paid excessively.
Please get the word out and I will repost this experience on an additional 20 or so on other sights and facebook, myspace and twitter until these companies go by the wayside.
Fortunately I have had numerous positive results on the Internet but when one rips you off it really is sad.
Bruce
Be Aware of this company. I have been in Singapore for 3 days now and have had no luck using the card I purchased from Speedypin. The access number I was given does not work. The worse part of it all has been trying to deal with their customer service through emails since I'm being charge $1 a minute for international calling and wasted probably $10 being on hold. I've sen4 emails asking simply for another access number here in Singapore and have had some of the most ignorant responces I have ever had from a customer support service. None of them answering my simple "is there another local access number I can use in Singapore?" I can't use the website because anywhere I try to go I get a redirect to a No Process page where I'm dead ended. Speedypin...You Suck!!!
As an overseas worker, I can't help but feel homesick and miss my family, that's why phone calls are the most instantly accessible channel for me to keep in touch with my loved ones back home. As an avid phone card user, I have been through many different phone cards, and so far, I have been most impressed with Speedypin's service and features. They offer low rates, clean pricing, flexible dialing features, superb promotions, and a fast and professional customer service. In fact, I contacted customer support only once, and the local access issue that I encountered was resolved in less than a day. That's why I proudly recommended it to my fellow overseas workers!
After reading all the great reviews about this company, I have decided to try one of theirs phone cards. I have picked a card with 104 minutes and it was the worse service ever. At first, my phone call couldn't be connected and after 3 attempts I have lost about 45 cents for nothing. Later I called customer service but they refused to help, refund money or explain the reason why my calls didn't go through. Eventually I was able to get connected and got to talk some 34min with a poor call quality, and that was all my 104 minutes. Don't be tempted by low rates because you will never get them. Even thou their BBB rating is A+, they had about 100 complains, which is a big number of consumers. Please stay away from this company.
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