Cloncom.com is one of the 10 biggest calling card companies according to our most recent website traffic rankings data.
Cloncom.com is a reseller that markets prepaid phonecards for several 3rd party telecom carriers, including IDT, NobelTel, Primus, and Vectone. As with most calling card resellers, these carriers are lesser known 2nd and 3rd tier providers and/or international VoIP carriers. Such carriers generally provide perfectly good voice calling service while charging much less than Tier 1 carriers such as AT&T or BT.
In additional to calling cards, Cloncom offers virtual local phone numbers for selected countries, PC-to-phone calling (a type of VoIP service), and mobile prepaid plans for selected mobile carriers.
In light of changes at the company, we are in process of updating our Cloncom.com review. In the meantime, we recommend that you consider other companies, such as Pingo.com or Comfi.com.
Cloncom.com Company Information
| Company |
Cloncom.com |
| URL |
www.Cloncom.com |
| Type of company |
reseller / distributor |
| Sales channels |
online |
| Description |
Cloncom.com is a reseller of prepaid calling cards, and other products, on behalf of several 3rd party telephone companies. They are one of the 10 biggest calling card companies according to Alexa.com. |
| Carriers represented |
IDT, NobelTel, Primus, Vectone |
| Other products & services |
virtual telephone numbers, PC-to-phone VoIP internet calling, mobile prepaid plans (for selected mobile carriers) |
| Parent Company |
Clon Communications, Inc. |
Back to top
Cloncom.com Ratings
| Key Factors |
Rating |
Comments |
| Competitive prices |
 |
During our most recent price check (06 Aug 09), we found that Cloncom rates have not fallen as much as other vendors. Whereas previously they had consistently low rates, now it is more spotty - some rates remain very low, but others have not kept pace with the market. |
| Wide selection of cards |
 |
Not the biggest selection, but plenty to choose from. |
| Full disclosure of rates & fees |
|
Good rate table showing all applicable rates and fees |
| No fees hidden in Terms & Conditions or elsewhere |
|
Does not have any legal documentation, so nowhere to hide fees |
| Website usability |
|
Good website, nice display of search results, shows prices in multiple languages. |
| Privacy and security |
|
Thorough policy supervised by TRUSTe |
| Live customer support |
 |
Cloncom no longer seems to offer live phone support - only 24hr email support. |
| Access numbers are working |
|
Toll-free and local access numbers working for 2 different cards we tried |
| Carriers are disclosed and appear reputable and accessible |
|
Carriers are not specifically identified for each card, but Cloncom customer service will tell you and they directly assist with any carrier-related issues. Their carriers appear solid. |
| Good reputation / complaint history |
|
Generally positive reviews, but, as with any calling card company, a few complaints here and there. |
| Offers advanced dialing & billing features |
|
Depends on the card, but we didn't find any that support speed dial |
| Fair return, exchange, and balance transfer policies |
|
Allows transfer of unused balances, refunds on 100% unused cards only. |
| Referral incentives and/or rewards program |
|
Yes, US$5.00 for each referral, plus $5.00 for your friend, too |
Back to top
Cloncom.com Review - Recap
Overall, we give Cloncom.com a 'recommended' rating, but are disappointed to see that their rates have not kept pace with the market and are now higher for some cards than you can find elsewhere.
| Pros |
Cons |
- Very strong overall ratings
- Good disclosure of rates and fees
- Well designed and easy to use website
- Nice rewards program
|
- Rates are not as competitive as they once were
- Somewhat limited advanced dialing features - e.g., speed dial
- Don't name carriers for each card
|
Back to top
i bought a 10 dollars calling card from this company a few minutes ago. For the 10 dollars I was suppose to call a number in Haiti and be able to talk for 43 minutes. After only talking for exactly 13 minutes and 43 seconds the call got disconnected due to insufficient fund. I went to check my bank account thinking that I might have bought a 5 dollars card instead of 10 by mistake. But this wasn't the case, Not only did I purchased the right card, they also took an extra 20 dollars out of my account. I received an email shortly from them stating that they have automatically added 20 dollars to my card since i was running out of fund. I never authorized such charges and I would like to get my hard earned money back. After seeing the hundred of complaints about them online I decided to file this complain. They don't have a customer service number where they can be reached and they don't respond to to their complaints email. This company is fraudulent and necessary disciplinary actions must be taken against them in order for them to stop stealing money from people. I am now scared that they might go back to my account and take more money out. This whole thing is just ridiculous.
I set up an internet account to make calls to Cuba.After a few failed attempts to get through to that country, I contacted their customer service and they sorted this problem. My complaint is with their claimed charge rate per minute.For example I dialled the number of my Cuban friend and was told I had 41 minutes of talk time, but after 23 minutes was cut off by Cloncom with the message that my credit had run out!This happened every time I used Cloncom with differt amounts of credit on my account -always getting many less minutes than my account balance merited. I wont be using them again!
Hi,
We are sorry about your experience. Please send us an e-mail to problems@cloncom.com and we will do our best to solve the inconvenience.
Thank you!
Cloncom Team
Hello
I am Nicolas and i represent Cloncom.com
I red all the complains in this site and first of all i would like to apologize for any caused inconvenience.
As i stated in former posts, we are part of the BBB and currently upgrading our site, products and services.
If you feel that you need any help you should contact our Customer Support Center at 1-800-242-6011
or contact me.
Regards
Nicolas
I'm so stupid! I supposed to read cloncom scam before I bought the calling card.
July 15, 2010 I bought the calling card just $10.00 to call Thailand. After I bought it I tried to call my family. The system said I had $10.00 and told me to redial the number of Thailand after I redial the number, not thing happen. I was waiting about 5-10 minutes and I called again. The system said I had $8.00. I don't understand I'm not even talk to someone. They already charged me $2.00. At that time I can talked to my family but it's not clear at all. I tried to call my friends in Thailand it never work. I was thinking I won't buy it again. I hope they are not going to deduct my credit card without buying.
Cloncom deducted over $150.00 from my credit card without authorization. There is no phone number where I can talk to someone, and my emails are not being answered. The bank can't cancel the "pending" amount until they actually deduct it from the account. I am a prisoner, a hostage to their unauthorized activities. They do not have a place where I can cancel my account or change its "recharge" status. Help!
Oh, that does not sound good at all.
We have been given the following number for people to call with problems: 1-800-242-6011.
We have not been able to find this number posted on their website, but we have called it ourselves and confirmed that it is working and that real people answer it.
In our case, we did not enter a pin number, but just let it ring through. Pick up was quick and service was courteous and helpful. They offer service in both English and Spanish.
Their reps tell us they are open 7 days a week from 8am - 10pm Eastern time.
Hope that helps.
Please come back and tell us how things worked out.
These guys are FRAUD!!! They overcharge all the time and don't believe their listed calling prices. They also steal money from your calling card... I had $8.00 and couple days later I had $3.00 and I didn't even used my calling card during that time... STAY AWAY...
Hi,
We are really sorry about your experience with us. We want to respond to all your complaints and solve the difficulties you encounter with our company. Please send us an e-mail to problems@cloncom.com and we will do our best to bring you the best service.
Thank you!
The Cloncom Team
Took funds from my credit card without my knowledge or consent. They wont answer my emails or give a refund or acknoledge my request to have my account and details deleted. They act like a law onto themselves and are in breach of so many acts and regulations with seemingly no penalty to them! The privacy act for one and not giving me a refund is contrary to the terms and conditions i entered into, and lets not forget their customer service promise to reply within 24hrs...........customer service - THERE ISNT ANY!! I want my money back! and my account deleted!
Post new comment